CalVCB Honors Victims During National Crime Victims’ Rights Week

The theme of this year’s National Crime Victims’ Rights Week (April 18-24) aligns perfectly with the mission of the California Victim Compensation Board: Support Victims. Build Trust. Engage Communities.

Since 1965, CalVCB has stayed committed to supporting victims. We understand trauma was not your choice, but support is your path forward, and we take our role in victims’ recovery to heart. Last fiscal year, more than 50,000 victims applied for financial assistance to help flee their abusers, seek mental health treatment and cover income loss due to a crime. 

Our job is so much more than approving claims and authorizing compensation. Victims and victim advocates turn to us for information and resources. We also help with questions about filling out applications, uploading documents and understanding the compensation available. 

Today, about half of applicants go to CalVCB’s website to use an online portal to file electronically.  CalVCB is working on expanding the portal to give greater access to victim advocates in all 58 counties. In August 2020, CalVCB began testing a new feature in four counties: San Joaquin, San Francisco, San Diego and Fresno. The idea is to simplify and expedite the application process. Advocates in those four counties can create an account, track the applications in which they are the representative, upload documents and bills, create an account and complete an application for a victim. The expanded CalVCB Online Advocate Portal is scheduled to roll out statewide later this year.

In addition to online applications, CalVCB continues to process paper applications submitted by mail. We offer applications in 14 languages and can assist victims to obtain an application in a different language than we have available.

For victims who do need help, CalVCB’s Customer Service hotline operates from 8 am-5 pm Monday-Friday and can be reached at 800-777-9229. You may also contact a county Victim Witness Assistance Center with questions or help filling out an application.

Teen Dating Violence Victims Can Apply for Compensation Through CalVCB

Domestic violence compensation claims make up nearly a quarter of all applications submitted to the California Victim Compensation Board in a year, coming from victims of all ages, gender, ethnicities and income levels.

 In February, we draw attention to Teen Dating Violence Awareness Month and the increased potential for abuse surrounding Valentine’s Day and the Super Bowl.

 According to findings in the 2019 National Network to End Domestic Violence “Domestic Violence Counts Report,” state and local shelters answered more than 18,000 calls in a 24-hour period, and staff at the National Domestic Violence Hotline answered nearly 700 calls in a day, for an average of approximately 13 intimate partner violence calls a minute.

 Teens, adults and children who are victims of abuse can apply to CalVCB for compensation, including medical and mental health treatment, relocation, income loss and residential security. In fiscal year 2019-20, intimate partner victims and their children received nearly $13 million in compensation.

 Victims can also apply for an emergency award, which expedites the process of reviewing an application and issuing compensation. To be considered for an emergency award, CalVCB regulations (§ 649.8. Emergency Awards) state victims can indicate on the application, subsequent application or a bill that they are applying for an emergency award.

There are several ways to apply for compensation:

●       Create an application using the new CalVCB Online – a secure and private portal that can be easily accessed from a phone, tablet or computer.

●       Contact a local county Victim Witness Assistance Center.

●       Call the CalVCB Help Line at (800) 777-9229.

●       Download an application from CalVCB's How to Apply page.

For those experiencing abuse, or for those who suspect someone is being abused, several resources can help create a safety plan, find shelter and get help:

●       National Domestic Violence Hotline: call 800-799-SAFE, or text LOVEIS to 22522 for 24/7 help in English or Spanish

●       TheHotline.org

●       Victims of Crime Resource Center: 800-VICTIMS

●       California Partnership to End Domestic Violence: 916-444-7163 (Monday through Friday from 8:30 am – 5:30 pm)

To learn more about the compensation available to teen dating violence and intimate partner violence victims and their children, please visit our domestic violence resources page.

 

Human Trafficking Victims Compensated Nearly $130,000 By CalVCB

 

Every year we recognize January as National Human Trafficking Prevention Month. However, our commitment to helping victims and survivors lasts all year.

The Department of Justice defines human trafficking as “a crime that involves exploiting a person for labor, services, or commercial sex.” Worldwide, an estimated 25 million people are victims of labor and sex trafficking, according to the U.S. Department of State 2020 Trafficking in Persons report. California is considered a top destination for traffickers because of its access to major harbors and airports, and because it has an international border. In 2019, the National Human Trafficking Hotline recorded 1,507 cases of human trafficking reported statewide.

Federal and state laws allow victims compensation for lost income directly related to the crime, which includes human trafficking. Further, with the enactment of Assembly Bill 629 (Smith and Gonzalez) last year, victims in California can now be compensated for up to $10,000 of income loss per year they were trafficked, for up to two years. The bill also closes a loophole and allows CalVCB to rely on evidence other than official employment documentation when considering and approving income loss applications for human trafficking, therefore making it easier to provide trafficking survivors access to lost wages. Already this much-needed assistance is helping survivors rebuild their lives. In the first six months of 2020, CalVCB compensated survivors $71,033.65 in income loss.

For the 12 months ending June 30, 2020, CalVCB compensated survivors:

• Medical: $1,351.44
• Mental Health: $45,143.61
• Relocation: $10,387.00
• Residential Security: $1,117.81

Victims, advocates, representatives and attorneys can apply for compensation in several ways:

• Create an application using CalVCB Online — a secure and private portal users can easily access from a smartphone, tablet or computer.
• Contact a local county Victim Witness Assistance Center.
• Call the CalVCB Help Line at (800) 777-9229.
• Download an application from CalVCB's How to Apply page.

 

Five Years Later: CalVCB Continues to Aid Victims of the San Bernardino Terror Attack

Five years ago today, during an office holiday party in San Bernardino, a husband and wife shot and killed 14 people and injured 22 others. Immediately after the December 2, 2015, terror attack, the California Victim Compensation Board began assisting victims with getting the help they needed, providing reimbursements for medical and mental health treatment, income loss and funeral expenses.

At the time, victims had three years to apply for CalVCB benefits; however, the law has since been changed, extending the deadline to apply for benefits up to seven years after the incident. (Senate Bill 375)

Since the attack, CalVCB has approved 182 claims filed by victims of the San Bernardino shooting and compensated victims more than $2.6 million.

• Income/Support Loss: $2,248,587.26
• Medical: $224,478.71
• Funeral/Burial: $79,834.00    
• Mental Health: $49,048.40     
• Residential Security: $13,310.22       
• Relocation: $3,645.00
• Total Payments: $2,618,903.59         

A year after the deadly shooting, the federal Office for Victims of Crime’s Antiterrorism and Emergency Assistance Program awarded CalVCB a $4 million grant to support crisis counseling, post-trauma recovery workshops, peer support training, crisis leadership training and identity theft protection. The grant money also funded community resilience forums to provide education and resources to those affected by the attack.

Victims can apply for compensation in several ways:

• Online: online.victims.ca.gov
• By mail

California Victim Compensation Board
P.O. Box 3036

Sacramento, CA 95812-3036

• Through a Victim Witness Assistance Program

CalVCB offers applications in English, Spanish and 16 other languages.

Recovering from a violent crime can be traumatic, challenging and difficult. CalVCB’s mission is to assist victims of violent crime and help them overcome the barriers to recovery. 

Provider 101: How to Become a CalVCB Authorized Provider

The California Victim Compensation Board assists victims with certain crime-related expenses, including hospitalization, surgery, ambulance transportation, prescriptions, dental x-rays, repair or replacement of broken or damaged teeth and dentures, mental health treatment, funeral or burial expenses, crime scene clean-up and more.

If you are a service provider looking to partner with CalVCB, there are a few things you need to know depending on the type of service you offer. First, all service providers must be authorized before CalVCB can pay a bill. Crime scene clean-up providers must also register with the California Department of Public Health as a trauma-scene waste management practitioner.

Next, you will need to:

• Submit a copy of your practicing license
• Submit a W9 you have signed or dated within the last 30 days; billing name and address (must match the name and address listed in box 33 of the CMS 1500 form)
• Email completed documents to info@victims.ca.gov.

Once CalVCB has the necessary documents, we will add you to the system, and you will receive an email containing your CalVCB Provider ID number and start date.

Providers can opt to manually submit bills or create an account at CalVCB Online to submit them electronically. However, you will first need your CalVCB Provider ID, CalVCB Provider start date, federal tax ID and email address to create an account.

The online portal allows providers to view application and bill status, upload bills and documents, update contact information, upload W-9 and license documentation, access copies of 1099s and set up accounts for your administrative staff.

CalVCB also requires you to complete certain forms to submit bills.

Medical bills must be submitted on a Centers for Medicare & Medicaid Services (CMS) 1500 or 1450 form and must contain:

• Patient name and address
• Date(s) of service
• Type(s) of service(s) provided (ICD-10 and CPT codes)
• Billed amount
• Provider license number, federal tax identification number (FEIN or SSN), business address, telephone number, signature or signature stamp, and billing date

Mental health providers must submit treatment bills on CMS 1500 or 1450 forms.

• Providers may be required to submit specified mental health documentation before payment. Depending on the length of the treatment, required documents may include a Treatment Plan (TP), an Additional Treatment Plan (ATP), or session notes.
• Providers are required to complete a Treatment Plan (TP) before the client's 4th session.
• If a therapist believes the claimant needs additional treatment beyond the initial session limits, file an Additional Treatment Plan (ATP) to request treatment beyond the session limitations of 15, 30, or 40.
• CalVCB allows up to five telehealth sessions per application. Once a patient reaches the five sessions, the treating mental health provider must request additional telehealth sessions by submitting a Telehealth Therapy Verification form.

During the COVID-19 pandemic, CalVCB has modified our process to remove all barriers for victims seeking medical and mental health telehealth services consistent with stay at home orders and based on feedback we received from providers. CalVCB will now allow all medical and mental health telehealth sessions billed while stay at home orders remain in effect.

• During this time, Mental Health providers will not be required to submit the Telehealth Therapy Verification form and a Treatment Plan (TP). However, when billing mental health telehealth sessions, please note the following:
• Reimbursement for telehealth is limited to only the cost of therapy
• Telehealth sessions do count against the claimant's session limit
• On the CMS 1500 billing form, indicate "GT" for Audio and Video Telecommunications as the technology used to facilitate the telehealth session in box 24 D "Modifier.
• Use the following CPT Codes for mental health telehealth sessions:
• 98968:  Telehealth, non-psychiatrist
• 99443:  Telehealth, psychiatrist

At any time, Medical and Mental Health providers can also enroll in a CalVCB eLearning course to better understand the process.

Dental providers do not need to use a CMS form; most submit bills on an ADA Dental Claim Form with the following information:

• Patient name and address
• Date(s) of service
• Type(s) of service(s) provided (diagnosis and procedure)
• CDT (Current Dental Terminology) code(s)
• Tooth number (if applicable)
• Charges for each procedure
• Total charges
• Provider name, license number, federal tax identification number (FEIN or SSN), business address, telephone number, signature or signature stamp, and billing date

Dentists may be able to obtain pre-authorized approval for treatment. Dentists must submit a pre-treatment estimate on an approved American Dental Association (ADA) Claim Form to the Board for review; however, the Board will only issue payment for preauthorized treatment after the dentist provides services.

To receive compensation for funeral and burial expenses, the person responsible for paying for funeral arrangements should apply for funeral and burial benefits. The Board cannot accept applications filed directly by a service provider such as a mortuary, funeral home or cemetery.

You can find information on CalVCB’s current reimbursement rates in the Providers section of the CalVCB website.

Providers may wish to contact the Victim/Witness centers in the counties surrounding their practice. Some Victim Witness Centers maintain referral lists that they give to victims.

CalVCB Recognizes October as Domestic Violence Awareness Month

 

October is Domestic Violence Awareness Month. Abuse can come in a variety of forms –physical, financial, digital, emotional, sexual. An estimated 10 million men, women, girls and boys experience intimate partner violence a year, with approximately 1 in 3 women and 1 in 4 men saying they’ve been physically abused by a partner in their lifetime. For children who witness abuse, it can have a long-lasting negative effect on them emotionally, socially and academically.

Every October, the California Victim Compensation Board joins with people and organizations nationwide to recognize Domestic Violence Awareness Month and acknowledge all intimate partner victims and survivors. This year, the effort to raise awareness is even greater, as it’s feared many victims are being forced to shelter-at-home with their abusers, who may use the COVID-19 pandemic as another way to control their partners.

California Governor Gavin Newsom also recognizes the impact the pandemic is having on abuse victims and published resources on the state’s COVID-19 website.

Approximately a quarter (12,547) of all applications submitted to CalVCB in Fiscal Year 2019-20 were from intimate partner violence victims and their children, who received nearly $13 million in compensation:

●       Mental Health: $6,869,715.83

●       Relocation: $2,742,022.00

●       Income/Support Loss: $1,550,391.66

●       Medical: $734,752.20

●       Funeral/Burial: $356,216.33

●       Dental: $297,869.11

●       Residential Security: $255,113.42

●       Crime Scene Clean-Up: $9,898.94

Direct and derivative victims may apply for an emergency award to avoid or mitigate a substantial hardship that is a direct result of the crime, including the inability to provide food, shelter or medical care. CalVCB regulations (§ 649.8. Emergency Awards) state victims can indicate on the application, subsequent application or a bill that they are applying for an emergency award. Upon receipt, CalVCB expedites the process for verifying the application, subsequent application or bill to determine if an emergency award is appropriate. A decision is then promptly communicated to the applicant. If approved, the amount of an emergency award is based on the applicant's immediate financial need as a direct result of the qualifying crime. In Fiscal Year 2019-20, CalVCB approved 114 domestic violence claims within 30 days of receipt, awarding those victims more than a half-million dollars.

There are several ways to apply for compensation:

●       Create an application using the new CalVCB Online – a secure and private portal that can be easily accessed from a phone, tablet or computer.

●       Contact a local county Victim Witness Assistance Center.

●       Call the CalVCB Help Line at(800) 777-9229.

●       Download an application from CalVCB's How to Apply page.

An application for CalVCB compensation should be filed within seven years of the crime, seven years after the direct victim turns 18 years of age, or seven years from when the crime could have been discovered, whichever is later.

For those experiencing abuse, or for those who suspect someone is being abused, several resources can help create a safety plan, find shelter and get help:

●       National Domestic Violence Hotline: call 800-799-SAFE, or text LOVEIS to 22522 for 24/7 help in English or Spanish

●       TheHotline.org

●       Victims of Crime Resource Center: 800-VICTIMS

●       California Partnership to End Domestic Violence: 916-444-7163 (Monday through Friday from 8:30 am – 5:30 pm)

 

CalVCB Help is Still Available for Route 91 Harvest Festival Survivors

 

October 1 marks the third anniversary of the deadly Route 91 Harvest Festival attack in Las Vegas, killing 58 people and wounding 411 others. The panic and chaos to escape to safety that followed this deadly shooting would injure hundreds more. Although the attack lasted for ten minutes, the trauma, grief, fear and recovery continue.

As the tragic accounts of people rushing to safety unfolded, it became apparent that many of the victims were not from Nevada. Seeing this, CalVCB’ s Mass Violence Response team immediately stepped in to aid the Nevada Victims of Crime Program. A joint application process was established within days. Final counts would later show that approximately 65 % of the more than 24,000 festival attendees were from California.

At the time of the mass shooting, the deadline to apply for compensation was three years from the date of the crime. However, as of January 1, 2020, victims of all violent crimes now have seven years from the date of the crime to file. For minors, it is seven years after the direct victim turns 18 to apply. The timeline extension now gives Route 91 Harvest Festival victims until October 1, 2024, to apply for CalVCB compensation.

In addition to compensation, CalVCB recently partnered with the Ventura County District Attorney’s Office and Give an Hour to offer support services to the survivors and family members of those who died through a program called “SoCal Route 91 Heals Project.” People living in eight counties, Kern, Los Angeles, Orange, Riverside, San Bernardino, San Diego, Santa Barbara and Ventura, will have free access to services focusing on their long-term needs, including web-based support groups, peer support training and an online mass trauma resource library. Regardless of location, all victims are eligible for the recovery services offered.

Victims can apply and learn more about services available to them on our website.

For further assistance, call our CalVCB Customer Service team at 800-777-9229, or email info@victims.ca.gov. We also have answers to some of the basic questions we’ve received in the aftermath of the shooting on our frequently asked questions page for victims of the Route 91 Harvest Festival Attack.